Document
Management Software from Luit Infotech for
Web based Collaboration, Document, Workflow, Web Content and Knowledge
Management
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| Implementation and Technical Support for LuitDox Platinum | ||
| Q |
How will Luit Infotech provide
support to customers? |
|
A |
Luit Infotech will have all customers (including
that of Resellers) of LuitDox Platinum registered with their web
based LuitCRM. Customers will be provided technical support via
this system. Customer questions will be answered within 24 business
hours. Our business hours are from 9:30 a.m. to 6 p.m. (IST) Monday
to Friday. If there is a serious problem, then we will provide
telephonic support. |
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| Q |
Will you train our personnel for providing
technical support? |
|
A |
Yes, Luit Infotech will provide training
materials for your personnel to provide the first level of technical
support |
|
| Q |
Will you train our personnel to implement LuitDox Platinum? | |
A |
Yes, we will provide all training materials
and installation guides for your personnel to implement LuitDox
Platinum. |
|
| Q |
If at all your programmer/Engineer has to
come for implementation at client place, what would be your charge? |
|
A |
We will charge airfare, food and hotel charges
and implementation charges. The implementation charges will depend
on the work involved. |
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| Updates, AMCs and Patches for LuitDox Platinum | ||
| Q |
What would be your AMC / Patches
/ Updates charges? |
|
A |
AMC cost will be a percentage of the software price. Patches will be free (lifelong) for the version a customer buys. They can download the patch from the customer CRM. Alternatively, you can install the patch and charge the customer for your services. We will train your engineers on installing the patches. As far as updates are concerned, existing customers with AMC will get a rebate on the updates. The percentage of rebate will be decided as and when the update is released. |
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| Implementation, Training and Technical Support for LuitDox SaaS | ||
| Q |
Will we be responsible for implementation and technical support of LuitDox SaaS? | |
| A |
No. Luit Infotech will take full responsibility
for the implementation and technical support of its SaaS customers.
You will only be a playing the role of a catalyst in the sales
and customer relationship process. |
|
| Q |
Will our reseller percentage be the same both for LuitDox Platinum and LuitDox SaaS? | |
| A |
No. There are different packages for both
the models. For LuitDox Platinum, you receive a one time percentage
of the sale whereas for the SaaS model you receive recurring costs
every year. For more details on the sales percentage, please contact
our sales team at sales@luitinfotech.com.
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|
| Q |
Will be provide training for using LuitDox Platinum? | |
| A |
Yes. You can train the customers and charge them separately as a value added service provided by you. | |
| Marketing Support for LuitDox Platinum and LuitDox SaaS | ||
| Q |
What marketing support will you provide for
LuitDox Platinum and LuitDox SaaS? |
|
A |
We will provide a starter demo pack, presentations,
marketing collaterals and telephonic sales script for marketing
both LuitDox Platinum and LuitDox SaaS. |
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| Q |
What do we do if a customer asks for additional
features in LuitDox Platinum or LuitDox SaaS? |
|
A |
You will contact us. Additional features
can be charged under a professional services contract. If it is
a major feature that requires change in the software design, then
we will consider it for a future release. |
|
| Q |
Will you train our personnel to market LuitDox
Platinum and LuitDox SaaS? |
|
A |
Yes, we will provide online training materials
and marketing presentations. |
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