Using LuitBiz CRM, your support
team can have views into customer purchase histories without
having to track down customer information such as support
entitlement, outstanding invoices, shipment statuses, and
contracts in separate applications. You can offer customers
24/7 online self-service to increase customer satisfaction
and boost customer loyalty with the customer self service
facility of LuitBiz CRM.
Case Management
By Product & Priority:
LuitBiz CRM helps your support
team to handle customer support cases quickly and improve
customer relationships. With LuitBiz CRM your support team
will never let a customer case slip through the cracks. LuitBiz
CRM’s case management functionality and processes are
seamlessly integrated providing incredible visibility across
the organization as well as externally to customers via their
self-service interface.
Online Customer
Self-Service:
LuitBiz CRM’s customer
self service interface provides your customers with 24/7 access
to their complete purchase history and support issues. The
Customer Center also allows them to submit issues, track progress
of submitted issues.
Escalation and Notification:
Responding to customer cases
timely and effectively is critical to the success of your
growing business. To meet and exceed customer expectations
you need to track and measure how quickly you are reacting
to customer issues and also escalate to higher levels of support
and management on cases that are not resolved in a timely
manner. LuitBiz CRM ensures that this aspect of your business
is handled effectively.
Support Tips Management:
LuitBiz CRM allows you to
manage a searchable knowledge base of troubleshooting tips
of all your products. Armed with this database of answers,
your support team can now respond faster to customer issues
and provide them access to this information and ramp up more
quickly on new issues. This way you can support more customers
with fewer number of costly resources.
Support History:
LuitBiz CRM provides you
complete support history you have provided to your customers.
This information is very useful in billing your customers
as well as in managing a database of the support provided
by your team.
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